The sooner you contact us, the better. Securing your requirements in advance ensures that we can dedicate the attention necessary to craft the perfect floral arrangements for your special occasion.For custom requests, we recommend allowing 2-4 weeks to create your florals in addition to shipping timeframes. For weddings & events, we recommend getting in touch with us at least 3-4 months prior to your event.

However, we understand that sometimes your circumstances require shorter timeframes - please reach out if you require a faster turnaround and we will always do our utmost to accommodate your needs.

Keep your arrangement looking fresh by dusting it with a soft, dry cloth or a feather duster. For deeper cleaning, use a hairdryer on a cool, low setting.

Avoid direct sunlight: Prolonged exposure to direct sunlight can cause the colours to fade. We recommend placing your arrangement away from windows to avoid direct sunlight.

Keep away from heat sources: Avoid placing your arrangement near heat sources such as radiators, fireplaces or vents for prolonged periods; this may can cause materials to fade or become brittle over time.

Storage tips: If you need to store your arrangement, cover it with a plastic bag to keep it dust-free. Store it in a cool, dry place to maintain its condition.

While both silk and real flowers have their own merits, ultimately your choice depends on your personal preferences and needs.

If you value longevity, versatility and allergen-free alternative, silk florals are an excellent option.

Real flowers have a limited lifespan, require constant care and can be affected by seasonal availability. Silk flowers from Studio Kacy are crafted from high-quality materials to mimic the appearance of fresh blooms without the need for maintenance. They are long-lasting, allergen-free and always in season, making them a convenient choice for any occasion. Additionally, silk flowers are reusable and can be easily cleaned, ensuring that your arrangements remain vibrant and beautiful over time.

We will try our utmost to create florals in a similar colour palette and style of your inspiration photos. We do not however create exact matches or recreations, as we believe in individual artistic creativity and all our florals will reflect our signature Studio Kacy flair to it :)

We ship worldwide!

Please allow the following timeframes for delivery:

Within Australia: Allow 3-10 business days for standard shipping.

International delivery: Allow 10-21 business days for standard shipping.

If your order is urgent, please reach out to us for express shipping options.

Shipping prices vary depending on your product size and volume and is calculated at check-out.

- Australia wide delivery price from A$15.

- International delivery price from A$25.

- Free pick-up: You are welcome to pick-up your order from our studio in Sydney, please contact us for pick-up details.

You are welcome to pick-up your order from our studio in Sydney, please contact us for pick-up details.

As a small, independent business, all our items are made-to-order and not mass manufactured. We are unable to accommodate returns, refunds or cancellations for custom orders. However, your satisfaction is our top priority - please contact us directly if you have any issues. Thank you for understanding.

If you want to change your order after placing it, please email us immediately and we will try our utmost to accommodate your request if we haven't created or ordered supplies for your order.

Refer to our Returns Policy for more information.